u9bet's Privacy Policy

This Privacy Policy ("Policy") applies to the website and related services operated by u9bet ("we", "us", "Platform"). This Policy describes how u9bet collects, processes, stores, and protects users' personal information.

By using our Platform or opening an account, you explicitly consent to your information being processed in accordance with this Policy. If you disagree with any part of this Policy, please refrain from using our services.

u9bet places the highest priority on the privacy of users in Bangladesh. Our systems use the latest SSL encryption technology, keeping all your transactions and personal information fully secure.

2.1 Information You Provide Directly

During account registration and use of our services, you provide the following information:

• Full name and date of birth
• Email address and mobile number
• Password and security question answers
• National ID card or passport details (for identity verification)
• Financial transaction details — information related to bKash, Nagad, Rocket, Upay, or bank transfers

2.2 Automatically Collected Information

When you use the u9bet Platform, the following information may be collected automatically:

• IP address and device identification information
• Browser type, operating system, and language settings
• Information obtained from cookies and similar tracking technologies
• Session information — login and logout times, play history
• Page visits, clicks, and other interaction logs

2.3 Information Received from Third Parties

In some cases we may receive information from trusted third-party service providers — such as payment processors or identity verification services. This information is used solely to prevent fraud, verify identity, and ensure secure transactions.

3.1 Service Operation & Improvement

u9bet uses your information for the following purposes:

• Creating, managing, and verifying accounts
• Processing financial transactions and maintaining transaction history
• Providing bonuses, promotions, and loyalty rewards
• Testing and improving Platform functionality
• Security monitoring and detecting suspicious activity

3.2 Providing Customer Support

When you contact us via our 24/7 live chat or by email ([email protected]), we retain the details of that conversation. This helps us provide faster and more effective service in future support sessions.

3.3 Marketing & Communications

With your consent, we may send you promotional offers, updates, or notifications. You can withdraw this permission at any time through your account settings or by contacting us directly.

3.4 Legal & Regulatory Compliance

We may be required to retain certain information to meet applicable legal obligations, resolve disputes, or enforce our terms of agreement. In such cases, information is retained only for the minimum period necessary.

4.1 What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. u9bet uses cookies for the following purposes:

• Essential Cookies: To maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences and language settings.
• Analytical Cookies: To monitor Platform usage and improve services.

4.2 Cookie Control

You can disable or delete cookies from your browser settings. Please note, however, that disabling cookies may prevent some important Platform features from working properly.

5.1 Transferring Information to Third Parties

u9bet never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:

• Service Partner Providers: With providers of payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technology infrastructure services, all of whom operate under strict confidentiality agreements.
• Legal Obligations: When required to comply with a valid legal order or directive from a competent authority.
• Fraud Prevention: With relevant agencies for the purpose of preventing illegal activity or fraud.

5.2 International Data Transfers

Our servers may be located in various countries. In such cases, your information may be transferred internationally. We ensure that the highest security standards are maintained in these transfers and that adequate protections exist in the receiving country.

6.1 Technical Security Measures

u9bet uses industry-standard security technologies to keep your information safe:

• 256-bit SSL (Secure Socket Layer) encryption — on all data transmissions
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• End-to-end encryption for sensitive information
• Two-factor authentication option

6.2 Organisational Security Measures

Alongside technical protections, we also take organisational steps:

• Regular staff training on privacy and data protection
• Access controls so only staff who need it can access information
• A clear response plan for data breaches
• Regular security assessments of third-party service providers

6.3 Steps in the Event of a Data Breach

In the event of a data breach, u9bet will notify affected users as quickly as possible and take immediate steps to minimise harm. Relevant authorities will also be informed where applicable.

u9bet retains your information for as long as your account remains active and for any additional period required to meet legal obligations. Specifically:

• Account-related information is kept for a defined period after account closure to meet legal requirements.
• Financial transaction records are retained for the period specified under applicable financial regulations.
• Marketing communication data is deleted within a reasonable time after you withdraw your consent.
• Web logs and analytical data are kept for a limited period.

8.1 Right to Access & Correct Information

You can view the information we hold about you at any time by logging into your account or contacting our customer support. If any information is incorrect or incomplete, you may request a correction.

8.2 Request to Delete Information

In certain circumstances you may request that your personal information be deleted. Please note, however, that some information may need to be retained due to legal obligations or ongoing disputes.

8.3 Right to Opt Out of Marketing Communications

You may opt out of marketing communications at any time. To do so, update your account settings or contact our support team.

8.4 Data Portability

Where applicable, you may request a copy of your personal information in a standard, computer-readable format. For such requests, please contact our support team.

u9bet is fully committed to protecting minors at all times. Our services are intended only for individuals aged 21 and above. We do not intentionally collect information from any person under the age of 21.

Age verification measures are in place during the registration process. If we become aware that a user is under 21, their account will be closed immediately and the associated information will be deleted.

u9bet works with Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other world-class providers for game content and technical services on the Platform. These providers may have their own privacy policies.

When selecting these partners, we review their data protection standards and ensure appropriate protection of your information through contractual agreements.

u9bet reserves the right to update this Privacy Policy at any time. If any significant changes are made, we will:

• Notify you via a clear notice on the Platform.
• Send a notification to your registered email.
• Display the updated date on this page.

Continued use of the Platform after any changes will be considered as your acceptance of the updated policy. If you do not agree with any changes, you may close your account.